BIZ E-mail + 電話英語 (口袋書)

"停看聽篇E-mail and Telephone Tips
英文e-mail 不可不知的祕訣
電話英語不可不知的祕訣

人際關係篇Interpersonal Communication
Unit 01 | 請假通知 Communicating a Leave of Absence
Unit 02 | 表達祝賀 Expressing Congratulations
Unit 03 | 表達感謝 Expressing Gratitude
Unit 04 | 表達慰問 Expressing Concern
Unit 05 | 弔唁 Offering Condolences
Unit 06 | 邀請 Invitations

商務往來篇Communicating with Business Contacts
Unit 07 | 展開業務關係 Starting a Business Relationship
Unit 08 | 確認業務拜訪Confirming a Business Meeting
Unit 09 | 邀請蒞臨貿易展　 Invitation to a Trade Show
Unit 10 | 安排會面 Scheduling a Meeting
Unit 11 | 取消會面 Canceling a Meeting
Unit 12 | 感謝招待 Expressing Gratitude for Hospitality
Unit 13 | 請求代理權 Request for Agency
Unit 14 | 請求著作權許可 Request for Copyright Permission
Unit 15 | 介紹新的業務關係 Introducing a New Business Relationship

貿易活動篇Communicating for Commerce
Unit 16 | 詢問產品 Product Inquiry
Unit 17 | 詢問價格 Price Inquiry
Unit 18 | 報價後續追蹤 Price Quote Follow-up
Unit 19 | 議價 Price Negotiations
Unit 20 | 索取樣品 Request for Samples
Unit 21 | 通知價格調漲 Price Increase Announcement
Unit 22 | 詢問其他付款方式 Request for Easier Payment Terms
Unit 23 | 下訂單 Placing an Order
Unit 24 | 安排出貨 Arranging Shipment
Unit 25 | 催款 Request for Payment

售後處理篇Post-Sales Communication
Unit 26 | 更改訂單 Changing an Order
Unit 27 | 運送耽擱 Shipment Delay
Unit 28 | 要求退貨 Return of Defective Goods
Unit 29 | 要求賠償 Request for a Claim
Unit 30 | 請求技術協助 Request for Technical Assistance"