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    6. 這樣處理抱怨也不賴!

    這樣處理抱怨也不賴!

    Author 清水省三
    Publisher 華藝數位 /創見文化事業有限公司
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    Released
    2009/04/08
    Language
    Traditional Chinese
    File format
    PDF (52MB), fit in large screen and Pubook
    Pages
    236
    ID
    313731
    ISBN
    9789861279350
    Provide Adobe DRM
    Provide PDF
    Offer DRM free license
    No

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    DRM
    NT$160
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    • Intro

    從抱怨中練就黑帶級的服務力!

      客戶抱怨,不是找碴,是為了更好
      面對嫌貨人的不滿意與申訴
      如何用體貼如親的心,讓消費者轉怒為喜?
      80則處理顧客抱怨的服務心法
      讓你看見抱怨背後的二次行銷
      開發一輩子的熟客,提升吸客力
      終結客訴,就看這一本!

      處理顧客抱怨速效配方
      1.處理要迅速。
      2.態度上要採低姿態,保持熱忱和誠意。
      3.要站在對方的立場來考量,不要找「理由」。
      4.傾聽顧客的聲音,肯定顧客。
      5.清楚說明原因及處理方法。
      6.賠償顧客的損失。

      在這消費不景氣、無法擴展銷售量的大環境下,做生意的秘訣就是要讓消費者滿意;並妥善處理顧客的抱怨,確實做到讓顧客滿意的程度才算是成功的顧客服務。

      「把不滿的顧客變為一輩子的顧客」就是本書的宗旨,如何因應顧客抱怨,讓顧客能接受公司的理念,接受善後的處置,正是筆者在本書想要匯整的消費者心理know-how。以目前的情況而言,只要是產品、待客態度、說話的方式等方面稍有閃失,都有可能引來顧客的掉頭就走。本書除了提供將不滿轉變為取得顧客信賴契機的不同方法,筆者還實際進行問卷調查及一些案例的搜集,來分析消費者抱怨和客訴的原因,並實際以80則案例分析來探討每一則顧客抱怨發生的原因、「處理TIPS」、「案例KNOW-HOW」、「解說」,教你如何與顧客應對的絕佳技巧,助你從客訴中輕鬆抓住顧客的心。
    More
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    Details

    Released
    2009/04/08
    Language
    Traditional Chinese
    File format
    PDF: Fit in large screen
    Provide Adobe DRM
    Provide PDF
    Offer DRM free license
    No
    ID
    313731
    ISBN
    9789861279350

    Buy products firstAnd download app to watch

    Details

    See more 華藝數位 / 創見文化事業有限公司

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    Python-最強入門ChatGPT助攻AI數據科學:王者歸來

    喝杯咖啡,看永續報告書:ESG永續報告書編制者與閱讀者的入門寶典

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    深度學習最佳入門與專題實戰:理論基礎與影像篇

    無料AI:ChatGPT + DeepSeek + Gemini + Perplexity + Copilot + Claude + NotebookLM + Coze + Felo + Dzine + ElevenLabs + Suno + Stable Audio + Runway + Sora + Gamma –「文字、筆記、搜尋、繪圖、動漫、視覺、語音、音效、音樂、影片、簡報」AI Agent – 創意無限

    AI玩出新花樣:解鎖工作、生活與創作靈感的秘密

    Python金融市場賺大錢聖經:寫出你的專屬指標

    AI行銷引爆術:用AI讓品牌業績翻倍成長

    AI之眼:幻影操控、變臉、唇語、美妝、手勢、肢體、表情偵測、人臉辨識Python創意實戰

      

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