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  6. 服務品質管理：提升服務品質的思維與作法

服務品質管理：提升服務品質的思維與作法

Author 吳勉勤
Publisher 華藝數位 /華立圖書股份有限公司
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Released
2017/04/01
Language
Traditional Chinese
File format
PDF (113MB), fit in large screen and Pubook
Pages
472
ID
409978
ISBN
9789577846884
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本書係以服務品質管理架構為主軸，針對服務業管理相關理論增修與調整，除理論完備外，並輔以實例說明，為具有創新理念及世界觀之工具書籍。
本書涵蓋服務品質管理各個層面，以因應企業提升服務水準之趨勢，對於企業管理多所著墨，内容架構完整，取材新穎，符合教學需求。
本書各章均蒐羅實務個案，使讀者研讀學理外，更可同時瞭解服務業之實際現況與應用方法，為服務品質管理課程之最佳學習教材。

Details

Released
2017/04/01
Language
Traditional Chinese
File format
PDF: Fit in large screen
Provide Adobe DRM
Provide PDF
Offer DRM free license
No
ID
409978
ISBN
9789577846884

Buy products firstAnd download app to watch

Details
　　

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