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    Newest volume

    吃了虧/吃得開的說話方式

    Found 1 match

    Author谷 厚志

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    Company大是文化

    日本富士電視臺、NHK電視,談話節目最熱門的說話專家! ◎哪句話最能拉攏人心:「這件事,說來真丟臉……。」先示弱的人最吃得開。 ◎「這事我無法答應你,但我可以協助……。」這樣拒絕別人,對方還會感謝你。 ◎惹怒對方的最勁爆語言:「這又不是我負責的……。」這句話會害你吃大虧! 作者谷厚志是日本顧客管理專家,處理超過2,000件以上客訴案件, 歸納出一套「吃了虧/吃得開」的說話方式, 每年平均有200場企業演講,連電視談話節目也要向他請教溝通技巧。 他說:好人緣並非天生,只要改變說話方式,就能從吃了虧變吃得開。 本書以對照例句的方式,教你說對一句話,不用討好別人也能贏得好感! ◎這些口頭禪,讓我吃了虧還不自知: 「做不到、這不可能!」 「又不是我的錯,我為何要道歉!」 「放棄吧,那也是沒辦法的事!」 作者說,以上這些都是讓你經常吃虧而不自知的「老化語言」, 怎麼改變?你要轉換為「進化語言」,第一章有很多例句。 ◎好人緣非天生,這些是讓你吃得開的說話方式: 「這個我不太懂,請你教我好嗎?」人都有想要被請教的虛榮心。 「這事我無法答應你,但我可以協助……。」這樣拒絕別人,對方還會感謝你。 「你們知道嗎,我超糗的!」與其吹噓自己的成功,分享失敗讓人更欣賞你。 ◎懂道歉,走到哪都吃得開: 工作順利的人,都很會道歉,這是你必學的說話術: ‧最棒的道歉——聽對方把話說完,然後把他的指責重述一次。 ‧最糟的道歉——「我是按照你的指示做的。」 ‧引爆對方秒怒的NG句:「這又不是我負責的……。」 還有,我已經認錯了,對方反而更生氣? 道歉的眼神、聲音、次數都有撇步。 說服、回話、拜託、道歉、臨時發言……幾乎所有的工作都離不開表達, 怎麼說不吃虧、怎麼說吃得開, 本書用對照例句讓你的工作與人生大翻轉。
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    紙本書

    吃了虧/吃得開的說話方式

    大是文化
    谷 厚志

    吃了虧/吃得開的說話方式:好人...

    大是文化
    谷厚志
    eBook NT$252 紙本書 NT$252
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