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    Newest volume

    笑到最後的職場人對話細節

    Found 1 match

    Author崔渶善

    |

    Company大是文化

    「主管要我給他建議,我該怎麼說,才能說真話又不惹上麻煩?」 「他說他只是開玩笑,我的反應幹嘛這麼大,但我內心真的很受傷!」 「跟客戶的好關係多半是隨便聊聊開始」,但不講專業隨便聊,我怕講錯話。 「怎麼跟初次見面的人表達關心,才不會誤觸對方禁忌?」 以上是韓國最強DJ崔渶善(採訪過100組以上的偶像團體)在節目中, 被聽眾或後輩最常詢問的問題。 作者崔渶善,畢業於韓國藝術綜合學校電影系,之後進入廣播公司當製作人。 有天,某節目DJ突然不幹了,她只好手忙腳亂的接下每天上午9點的現場直播, 一開始坐在麥克風前時,她總是不知所云。 明明很想認真回答聽眾傳來的留言,卻緊張到只能官腔回應。 她終於明白,說話跟重訓一樣,是需要練習的。 於是她開始在每天從首爾到仁川來回長達120公里的開車上下班路上, 認真聆聽其他主持高手的說話方式和語氣, 練就了什麼狀況都能馬上回應的職場人對話技巧。 ◎讓狗吠變貓叫,成熟大人的回嘴技術 職場裡,有人笑你不會穿搭、嫌你身材走樣、或是酸你行為幼稚, 面對這些超級沒禮貌的「狗吠」,不回應會得內傷,直接回又傷和氣, 作者研發出一套「合氣道」回話原理,教你把這些怨氣不費力的推回去。 還有,面對無理取鬧的酸民與奧客, 她也有「五字魔法」應對,讓他們從狗吠變貓叫。 ◎說話能力非天生,語氣、速度都可訓練 老被人看扁,你給部屬的指令沒人當真,問題可能出在「語氣」   「恩,這看起來好像很好吃。」「哇,這真好吃。」   「好吧,你延後兩天交報告好像也沒關係。」「好,給你兩天,就兩天。」    老是說「好像……」(或應該、大概),連你自己都不確信,還有誰會信賴你。 所以,想要被人尊重,你要說「好」,不要說「好像」。 ◎同樣一句話,換個方法說,別人覺得你有魅力 讚美別人時,哪句話讓對方最開心:「多虧有你!」    被人讚美時,怎麼回話才得體?多言會顯得臭屁,說「謝謝」就好。    聊天時擔心對方越聽越恍神,你要用「動詞」搶回他的注意力: 「這電影很無聊」「這電影讓我一直『打』哈欠。」 職場裡,總有許多不眨眼的言語暴力壞蛋,   遇到這種人,不要獨自生悶氣,適當回應,笑到最後才能贏, 韓國最強廣播主持人這樣應對,守住底線,又不得罪人。    
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    紙本書

    笑到最後的職場人對話細節

    大是文化
    崔渶善

    笑到最後的職場人對話細節:不再...

    大是文化
    崔渶善
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