Section I. Office Administration
1. Don’t Smoke in the Office ﹝別在辦公室內抽菸﹞
2. Repeated Lateness ﹝總是遲到﹞
3. What a Messy Meeting ﹝凌亂的會議流程﹞
4. Office Murmur ﹝辦公室的耳語﹞
5. Telephone Etiquette ﹝電話禮儀﹞
6. Give a Hand ﹝幫個忙﹞

Section II. Organizational Behavior
1. Fiery Quarrel ﹝火爆的爭吵﹞
2. Request for Salary Adjustment ﹝要求調薪﹞
3. Attributing Appreciation to the Subordinates ﹝讓部屬表現出來﹞
4. Strive for Your Team ﹝為部屬據理力爭﹞
5. Request from the Boss ﹝老闆的要求﹞
6. Job Rotation ﹝職務輪調﹞

Section III. Processing Management
1. Warehouse Processing ﹝倉儲流程﹞
2. Inventory Management ﹝庫存管理﹞
3. Store Display Management ﹝店鋪陳列﹞
4. Brain Storming ﹝腦力激盪﹞
5. Follow up ﹝後續追蹤﹞
6. Job Overlap ﹝工作重疊﹞

Section IV. Leadership
1. Can’t Go on ﹝快做不下去了﹞
2. A Warning to Others ﹝殺雞儆猴﹞
3. Serious Mistake Made by Subordinates ﹝當部屬犯了嚴重錯誤﹞
4. Promote the Subordinate ﹝拔擢部屬﹞
5. You’re the Leader This Time ﹝這次你當家﹞

Section V. Special issues in Management
1. New technology system ﹝新科技系統﹞
2. New Overseas Division ﹝海外新部門﹞
3. Pilferage in the Warehouse ﹝倉庫失竊了﹞
4. Reception with Special Guest ﹝接待貴賓﹞
5. Serious Delay in Shipping ﹝出貨嚴重延遲了﹞

黃啟銘

　　美國密西西比大學企管碩士

　　曾任職於麗嬰房、光復書局等多家大型企業，跨越不同產業 與海外市場，具二十多年豐富的實務管理經驗。

　　目前為自由作家、禪行者，師承大成就明師 妙禪師父。曾譯著『不生氣育兒法』、及創作『說故事的神奇教養力』等書，並有多本新作即將出版。