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    6. 別等到被欺負了才懂這些事

    別等到被欺負了才懂這些事

    Author 比爾‧艾迪 喬姬‧蒂斯達夫諾
    Publisher 天下文化
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    Released
    2018/03/30
    Language
    Traditional Chinese
    File format
    PDF (7MB), fit in large screen and Pubook EPUB Reflowable (1MB), fit in all devices and Pubook
    Pages
    290
    ID
    120938
    ISBN
    9789864793969
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    • Intro

    • Chapters

    • Author

    懂點心理技巧,就能超越許多人!
    書市唯一、顛覆傳統MBA的全新衝突管理法則
    「每個上班族桌上,最好都有這本書。」

      ★溝通權威‧企業內訓顧問教你駕馭各種人
      ★榮獲公理好書獎、Amazon網路書店長銷書

      如今,有高衝突人格傾向的人愈來愈多。正是這些人讓你容易壓力大、情緒差。
      
      什麼是高衝突人格?他們一開始看起來可能很可靠甚至很吸引人,但一旦他們開始用言語攻擊你,或者試圖破壞你的聲譽,就完全變了樣。他們的共同特徵就是「死不認錯、要你負責」,面對這些高衝突人士,有理也講不清,因為最大問題不在問題本身,而在他們的性格障礙:

      .他毒舌又愛暴怒,一再嫌你不夠好。
      .她眼裡只有老闆,把其他人視為塵土。
      .他多疑又自大,你需要他也受不了他。
      .她理虧也會爭到底,你沒錯卻要負責。
      .他是主管卻迴避下決斷,讓你無所適從、揹黑鍋。
      .她存在感超強,而你有意見卻被漠視、被決定……

      高衝突人士可能是你的上司、下屬、同事或顧客;也可能是你公司裡最知道如何往上爬、最懂得拉攏人心的高手。別讓這些人毀了你的工作與生活。

      其實,解決衝突的根源,就在於找出與這個人相處的方法。你不必改變他,但你可以改變你們之間的關係。

      本書提出4大心理技巧╳8型衝突人格實境對話,讓你在第一時間就做好衝突管理!你可以駕馭的矛盾愈大,機會愈多。就算你不確定對方是否有高衝突人格,這套衝突管理法也能幫助你提高溝通效率、建立良好關係。

      衝突無所不在,如何做個聰明人?
      ‧架起橋梁︰不反駁、不反對,但也不照單全收
      ‧分析選項︰誰對誰錯不重要,以「一次小贏10%」原則找出最佳解
      ‧有效回應︰抓緊4原則「簡短、充分、友善、堅定」,別掉進情緒漩渦
      ‧設立界限︰確立規則並提出違法後果,改變行為動機才有生機

      他們為何欺負你?認清高衝突人士的 8 種典型:
      ‧自戀型最怕被比下去
      ‧邊緣型最怕被排擠
      ‧反社會型最怕被宰制
      ‧戲劇化型最怕被忽略
      ‧偏執型最怕被背叛
      ‧迴避型最怕做決定
      ‧文化差異型最怕被歧視
      ‧物質濫用型最怕有壓力
    More
    More
    推薦序
    管好衝突,事半功倍 童至祥
    想通這些事,阻力變助力 萬惡的人力資源主管
    在工作上,我們有免於恐懼不安的自由 洪雪珍
    保護自己、善待他人的關鍵技術 謝文憲

    第一部 你能駕馭的衝突愈多,機會愈多
    1 你可以更處之泰然與領導有方
    2 誰是高衝突人士?
    3 三招避免掉入衝突漩渦
    4 訓練自己擁有自信回應的氣場
    5 四大心理技巧,管理各種高衝突人格

    第二部 在第一時間,就做好衝突管理
    6 自戀是成功人士的特質?
    7 毒舌又愛暴怒的邊緣人
    8 如何識別反社會人格?又該怎麼應對?
    9 面對戲劇化挑釁,該怎麼穩住?
    10 自卑又自大、熱情又多疑的偏執人
    11 迴避型及其他高衝突人士
    12 遇上職場霸凌,該怎麼辦?
    13 別讓高衝突人士操控你

    第三部 懂點心理技巧,就能超越許多人
    14 一流主管都懂的溝通協商術
    15 把自己照顧好,跟任何人都合得來
    More
    比爾‧艾迪(Bill Eddy)

      國際知名衝突協商專家,也是企業內訓指定顧問,常應邀到各國演講高衝突人格議題,聽眾從執行長到大學生、從企業人士到政府官員、從律師到法官、從調解人到心理師、從人資專員到員工協助專業人員,服務對象愈來愈廣。

      艾迪原本是執業律師、調節人,並曾在精神專科醫院擔任心理師。後來,創辦高衝突研究機構,建立CARS衝突管理法,用來管理職場衝突、鄰里紛爭、家庭糾紛中的高衝突人士。任教於美國國家司法學院,指導法官在法庭內應對高衝突人士,並在聖地牙哥大學、澳洲墨爾本莫納士大學教導談判與衝突調解。

    喬姬‧蒂斯達夫諾(L. Georgi DiStefano)

      實務經驗豐富的臨床社工師,也是極受歡迎的職場衝突調解顧問。她提供管理諮詢與高階教練培訓,輔導管理職場高衝突人士、物質濫用等問題,常受邀到各國演講典範治療模式。

      曾任教於聖地牙哥州立大學社會工作系,並在該校酒精及藥物研究中心與酒後駕駛改善計畫擔任執行醫療主任,也曾在多所大型醫院掌管員工協助方案。
    More

    Details

    Released
    2018/03/30
    Language
    Traditional Chinese
    File format
    PDF: Fit in large screen/EPUB: Fit in all devices
    Provide Adobe DRM
    Does not provide EPUB (Not provided by the publisher)Does not provide PDF (Not provided by the publisher)
    Offer DRM free license
    No
    ID
    120938
    ISBN
    9789864793969

    高衝突人格

    壓力

    上班族

    衝突管理

    心理技巧

    Buy products firstAnd download app to watch

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