職場菜鳥的英文升職筆記

Part One
Sales 業務
Unit 01 新手業務來報到
1-1 The First Day at Work 第一天報到
1-2 Get to Know the Work Place 認識工作環境
1-3 Know Your Job Duties 瞭解工作職責
1-4 Job Review 工作回顧
Unit 02 新手業務上戰場
2-1 On the Way to Visit a Customer 拜訪顧客的途中
2-2 Visiting a Customer 拜訪客戶
2-3 After a Deal was closed 生意談成之後
2-4 Final Check-up 最後檢查
Unit 03 產品說明
3-1 We Are Interested in Buying Your Product 我們想購買貴公司的產品
3-2 Making an Appointment 安排會面
3-3 Preparing for a Product Presentation 準備產品說明會
3-4 Making an Inquiry 詢價
Unit 04 客戶生氣了！
4-1 The Deal Is Off 交易取消
4-2 Making an Offer 進行報價
4-3 A Major Mistake 重大失誤
4-4 Reflection and Review 反省和檢討

Part Two
Receptionist / Assistant 總機／助理
Unit 05 總機接待
5-1 A Walk-in Visitor 訪客來訪
5-2 He Is on His Way Back 他正在回來的路上
5-3 Putting You Through 轉接中
5-4 The Line Is Busy 忙線中
Unit 06 客訴處理
6-1 The Order Is Delayed貨物延遲
6-2 Quantity Received Does Not Match Quantity Ordered 收到的商品數量與訂單不符
6-3 Damaged Goods 損壞的貨品
6-4 Wanting to Make a Return 想辦理退貨
Unit 07 助理協助交辦事務
7-1 Customer Information 顧客資訊
7-2 New Staff Training Is Coming Up 新進員工訓練即將登場
7-3 Market Research Report 市場調查報告
7-4 The Boom Season 旺季
Unit 08 郵件包裹寄送
8-1 Delivery Service and Post Office 快遞和郵局
8-2 Bulk Mail 大宗郵件
8-3 Express Delivery Service 快遞服務
8-4 The Package Fails to Arrive 包裹並未送達

Part Three
General Affairs / Personnel / Procurement 總務／人資／採購
Unit 09 公司設備
9-1 Office Equipment 辦公設備
9-2 Office Furniture 辦公設備
9-3 Saving Paper and Energy 節約用紙和能源
9-4 Office Equipment Maintenance 辦公設備維護
Unit 10 人力不足
10-1 Recruitment 招聘新人
10-2 Recruitment Requirements 招聘需求
10-3 Job Search Website 求職網站
10-4 Interviewing a Candidate 面試應徵者
Unit 11 比價採買
11-1 A Copy of a Book for All Employees 人人一本書
11-2 Ordering Books in Bulk 大量購書
11-3 Bulk Quotations 大量訂購估價單
11-4 Ordering Books in Bulk 大量購書
Unit 12 內部員訓安排
12-1 Employee Training Courses 員工訓練課程
12-2 Looking for an English Teacher 找英文教師
12-3 Booking the Whole Club 包下整間俱樂部
12-4 The Class is Overbooked 課堂爆滿

Part Four
Secretary 秘書
Unit 13 客戶拜訪
13-1 Greeting an Office Visitor 招待來訪的訪客
13-2 Making an Appointment on the Phone 電話上預約會面
13-3 Changing an Appointment On the Phone 電話上更改會面時間
13-4 Meeting Reminder 會議提醒
Unit 14 會議行程安排
14-1 Writing an Email Concerning Meeting Time 寫E-mail告知開會的時間
14-2 Prior to the Directors’ Meeting 主管會議之前
14-3 Dinner Reservation 預約晚餐
14-4 Prepare Documents 準備文件
Unit 15 老闆出差
15-1 Planning a Business Trip–Time and Location
規劃出差行程–時間和地點
15-2 Planning a Business Trip–Hotel Reservation
規劃出差行程–飯店訂房
15-3 Planning a Business Trip–Business Trip Agenda
規劃出差行程–行程確認
15-4 Planning a Business Trip–Business Trip Postponed
規劃出差行程–出差延期
Unit 16 老闆交辦的事務處理
16-1 Overseas Clients Come to Visit 海外客戶來訪
16-2 Book a Holiday 預訂旅遊團
16-3 Catering Service 外燴服務
16-4 Choosing a Present 選擇禮物

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