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    5. 【能力雜誌第759期】AI客服=零客訴!?
    2019年5月號

    【能力雜誌第759期】AI客服=零客訴!?

    Publisher 能力雜誌 /財團法人中國生產力中心
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    Released
    2019/05/01
    Language
    Traditional Chinese
    File format
    PDF (59MB), fit in large screen and Pubook
    Pages
    109
    ID
    159482
    ISBN
    10282181
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    Offer DRM free license
    Yes
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    • Intro

    • Chapters

    【AI客服=零客訴!?】
    還在汲汲營營的撥打電話,等待總是忙線的傳統客服嗎?其實,AI早已與客服密切結合,不論在金融、醫療甚至是專櫃化妝品品牌,都能看到AI客服的身影。透過大數據分析及各項新技術輔助,降低顧客抱怨不是夢,究竟它們將如何達到「零客訴」的理想國呢?
    More
    More
    【前言】
    當顧客抱怨變成惡魔的聲音
    AI客服=零客訴!?
    文/吳俊毅

    【國際趨勢】
    AI殺手級應用
    AI客服增進優質服務體驗
    文/周尚勤

    【專家篇】
    工研院巨量資訊科技中心
    公版智能客服 共享AI精神
    文/藍硯琳

    【醫療篇】
    萬芳醫院
    AI客服「醫」次搞定 萬小芳LINE出醫病好關係
    文/藍硯琳

    【金融篇】
    新光人壽
    掌握GNP 智能客服小新深得保戶心
    文/藍硯琳

    【美妝行銷篇】
    克蘭詩台灣分公司
    智能客服尊寵新世代 征服青春客群
    文/吳旻擎

    【供應商篇】
    昕力資訊股份有限公司
    多輪式對話情境 ChatFlex聊出9成滿意度
    文/藍硯

    【全球掃描 Global Review】
    墜落中的品牌危機
    波音一堂價值百億美元的道歉課
    文/胡林

    【數據+ Trend Info Level up】
    中美貿易戰、英國脫歐……
    怕景氣差?台企:是風險也是機運
    文/安永聯合會計師事務所

    【未來人Future HR】
    做這件事讓履歷表石沉大海
    按讚追蹤的副作用
    文/孫弘岳

    【AI焦點 AI Focus】
    自駕車享有取代擁有
    2030年私人汽車絕跡!
    文/劉容皿

    原子小金剛VS.人造人009
    日本的「IA」科技戰略
    文/李世暉

    【快樂商道 Happiness & Success】
    10億中國人擁護,因為它做對這件事
    不顧客導向的顧客導向
    文/廖志德

    【創新LINE Innovation Line】
    從醫門慘業到醫門好生意
    3關鍵 突破新診所行銷盲點
    文/銀河互動網路領航員

    【競爭優勢 Competitive Advantage】
    踢爆式行銷 你是「誰」的好朋友?
    網紅業配文勿踩地雷
    文/陳佑寰

    【經理人書坊 New Book Review】

    *因尚未取得電子版權故暫不提供

    【營養FB Health Column】
    菠菜比胡蘿蔔更有效
    護眼葉黃素如何吃好、吃滿?
    文/林俐岑

    【法官給孩子的50堂法律課 Judge Children &Legal Column】
    當長頸鹿美語沒有長頸鹿!?
    文/王子榮

    【觀點View Point】
    食材接地氣 台灣料理摘星食力
    文/張寶誠

    【編輯手記Editor's Desk】
    告別客服黑洞
    文/吳俊毅
    More
    More

    Details

    Released
    2019/05/01
    Language
    Traditional Chinese
    File format
    PDF: Fit in large screen
    Provide Adobe DRM
    Provide PDF
    Offer DRM free license
    Yes
    ID
    159482
    ISBN
    10282181

    AI應用

    AI客服

    客服

    AI

    人力資源

    數位行銷

    Buy products firstAnd download app to watch

    Details

    See more 能力雜誌 / 財團法人中國生產力中心

    More

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