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    6. 企業主管溝通困境與調適模式之研究

    企業主管溝通困境與調適模式之研究

    Author 廖文蘭
    Publisher 華藝數位 /索引數位股份有限公司
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    Released
    2016/03/01
    Language
    Traditional Chinese
    File format
    PDF (8MB), fit in large screen and Pubook
    Pages
    180
    ID
    206425
    ISBN
    9789869290821
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    本研究之目的在探討企業主管之溝通困境與溝通調適歷程之模式,
    瞭解企業主管的溝通情境因角色、職場及外在環境之改變時,所遭遇的
    「組織」與「人際」溝通困境及其溝通調適歷程與調適結果。研究方法
    採用紮根理論研究法,研究對象為26位目前在企業中擔任主管者,以深
    入訪談方式蒐集資料,建構企業主管情境轉變之溝通行為調適模式。研
    究結論如下:首先,企業主管在因角色、職場及外在環境之改變而遭遇
    溝通情境轉變時,仍會採用先前的溝通行為模式,惟因溝通情境改變,
    而產生溝通困境,這些困境包含組織的溝通困境與個人的溝通困境,企
    業主管在遭遇溝通困境時會產生負面的感受與情緒。企業主管在新的溝
    通情境中,無法再沿用先前的溝通處理方式而達到溝通目的或完成工
    作任務,因此會開始思索如何面對新的溝通情境以消除負面的情緒與感
    受、達到溝通目的並完成工作任務,於是開始進行溝通行為的調適歷程。
    在進行溝通調適時企業主管大多採取正面的態度,他們會自我激
    勵、正向思考、並尋求適當的支持、以及調整心態。只有在遇到極難調
    整的狀況之下才會消極離開。在進行溝通調適時企業主管所採取的策略
    可以概分為「溝通知識的取得」、「溝通技術的熟練」及「溝通能力的
    增進」。
    比較企業主管在溝通調適前後的差異,可以發現企業主管在溝通情
    境轉換初期的溝通處理方式大多採取單一方式,而不會針對不同情境採
    用不同方式,進行溝通調適之後,企業主管的溝通處理方式趨於多元與
    彈性,身段也更柔軟,同時也了解人際溝通的重要。
    企業主管在溝通模式的調適上會採用適合自己的方法,但來自外在
    的溝通調適困難或阻礙卻也不少;此外,若有關溝通的專業訓練與企業
    主管本性不符時,會衝擊企業主管本身的價值觀與違背原則,企業主管
    也會懷疑改變的必要性而減低溝通行為轉變的成效。
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    Released
    2016/03/01
    Language
    Traditional Chinese
    File format
    PDF: Fit in large screen
    Provide Adobe DRM
    Provide PDF
    Offer DRM free license
    No
    ID
    206425
    ISBN
    9789869290821

    溝通/談判

    企業經營

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